Texas / smartphone/Samsung
Samsung smartphone owners in Texas.
4 statutory rights, plus Samsung's own self-service repair channels and known controversies.
PIRG ’26
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Samsung · “Failing the Fix”
Figure 01 — Samsung repair channels
Self-service availableSamsung repair channels
Self-service portal
www.samsung.comSamsung Self-Repair launched in the US in August 2022 in partnership with iFixit, providing genuine parts, tools, and step-by-step repair guides. Expanded to UK and several EU countries through 2023-2024. Coverage focuses on recent Galaxy S series, Galaxy Book laptops, and selected tablets.
Authorized providers
www.samsung.comSample spare parts
- Galaxy S23 display assemblysee source
- Galaxy S23 batterysee source
- Galaxy S23 charging port assemblysee source
- Galaxy Book 2 Pro batterysee source
Known repair issues
- Independent Repair Provider contract terms (2022 leak). Leaked contracts reported by 404 Media / Vice showed Samsung required some independent repair providers to share customer data and dismantle devices repaired with non-Samsung parts, drawing criticism from right-to-repair advocates.
- Self-Repair program scope limitations. Critics including iFixit and PIRG have noted the program initially excluded foldables and older devices, and that some part bundles force consumers to buy more than they need.
Figure 02 — Statutory rights in Texas
Statutory rights in Texas
- 01
Right to parts, tools and documentation
Original equipment manufacturers of covered digital electronic equipment must make documentation, functional parts, and tools needed to diagnose, maintain, or repair the product available to consumers and independent repair providers on fair and reasonable terms.
Texas HB 2963, 89th Legislature, Regular Session (2025) — Right to Repair - 02
Minimum documentation availability period
Manufacturers must keep repair documentation available for a minimum period tied to the product's price: at least three years for products priced between $50 and $99.99, and at least seven years for products priced at $100 or more, measured from the product model's first introduction to market.
Texas HB 2963, 89th Legislature, Regular Session (2025) - 03
No requirement to disclose trade secrets or override security
The law does not require a manufacturer to divulge trade secrets, override security measures, or supply documentation for repairs that pose a credible threat to life or health, provided the manufacturer can show physical evidence of that threat.
Texas HB 2963, 89th Legislature, Regular Session (2025) - 04
Enforcement by the Texas Attorney General
The Texas Attorney General has exclusive enforcement authority. Before bringing an action, the AG must give the manufacturer written notice and a 30-day cure period; uncured violations may then be pursued as deceptive trade practices. The statute does not create a private right of action.
Texas HB 2963, 89th Legislature, Regular Session (2025)