Texas / smartphone/Samsung
Propriétaires de Samsung smartphone en Texas.
4 droits statutaires, plus les canaux de réparation propres à Samsung et les controverses connues.
PIRG ’26
D
Samsung · “Failing the Fix”
Figure 01 — Canaux de réparation Samsung
Auto-réparation disponibleCanaux de réparation Samsung
Portail auto-réparation
www.samsung.comSamsung Self-Repair launched in the US in August 2022 in partnership with iFixit, providing genuine parts, tools, and step-by-step repair guides. Expanded to UK and several EU countries through 2023-2024. Coverage focuses on recent Galaxy S series, Galaxy Book laptops, and selected tablets.
Réparateurs agréés
www.samsung.comÉchantillon de pièces
- Galaxy S23 display assemblyvoir la source
- Galaxy S23 batteryvoir la source
- Galaxy S23 charging port assemblyvoir la source
- Galaxy Book 2 Pro batteryvoir la source
Problèmes de réparation connus
- Independent Repair Provider contract terms (2022 leak). Leaked contracts reported by 404 Media / Vice showed Samsung required some independent repair providers to share customer data and dismantle devices repaired with non-Samsung parts, drawing criticism from right-to-repair advocates.
- Self-Repair program scope limitations. Critics including iFixit and PIRG have noted the program initially excluded foldables and older devices, and that some part bundles force consumers to buy more than they need.
Figure 02 — Droits statutaires en Texas
Droits statutaires en Texas
- 01
Right to parts, tools and documentation
Original equipment manufacturers of covered digital electronic equipment must make documentation, functional parts, and tools needed to diagnose, maintain, or repair the product available to consumers and independent repair providers on fair and reasonable terms.
Texas HB 2963, 89th Legislature, Regular Session (2025) — Right to Repair - 02
Minimum documentation availability period
Manufacturers must keep repair documentation available for a minimum period tied to the product's price: at least three years for products priced between $50 and $99.99, and at least seven years for products priced at $100 or more, measured from the product model's first introduction to market.
Texas HB 2963, 89th Legislature, Regular Session (2025) - 03
No requirement to disclose trade secrets or override security
The law does not require a manufacturer to divulge trade secrets, override security measures, or supply documentation for repairs that pose a credible threat to life or health, provided the manufacturer can show physical evidence of that threat.
Texas HB 2963, 89th Legislature, Regular Session (2025) - 04
Enforcement by the Texas Attorney General
The Texas Attorney General has exclusive enforcement authority. Before bringing an action, the AG must give the manufacturer written notice and a 30-day cure period; uncured violations may then be pursued as deceptive trade practices. The statute does not create a private right of action.
Texas HB 2963, 89th Legislature, Regular Session (2025)