Oregon / smartphone/Samsung
Propriétaires de Samsung smartphone en Oregon.
4 droits statutaires, plus les canaux de réparation propres à Samsung et les controverses connues.
PIRG ’26
D
Samsung · “Failing the Fix”
Figure 01 — Canaux de réparation Samsung
Auto-réparation disponibleCanaux de réparation Samsung
Portail auto-réparation
www.samsung.comSamsung Self-Repair launched in the US in August 2022 in partnership with iFixit, providing genuine parts, tools, and step-by-step repair guides. Expanded to UK and several EU countries through 2023-2024. Coverage focuses on recent Galaxy S series, Galaxy Book laptops, and selected tablets.
Réparateurs agréés
www.samsung.comÉchantillon de pièces
- Galaxy S23 display assemblyvoir la source
- Galaxy S23 batteryvoir la source
- Galaxy S23 charging port assemblyvoir la source
- Galaxy Book 2 Pro batteryvoir la source
Problèmes de réparation connus
- Independent Repair Provider contract terms (2022 leak). Leaked contracts reported by 404 Media / Vice showed Samsung required some independent repair providers to share customer data and dismantle devices repaired with non-Samsung parts, drawing criticism from right-to-repair advocates.
- Self-Repair program scope limitations. Critics including iFixit and PIRG have noted the program initially excluded foldables and older devices, and that some part bundles force consumers to buy more than they need.
Figure 02 — Droits statutaires en Oregon
Droits statutaires en Oregon
- 01
Right to parts, tools, and documentation
Original equipment manufacturers must make documentation, parts, and tools needed to diagnose, maintain, or repair consumer electronics available to owners and independent repair providers on fair and reasonable terms.
Oregon SB 1596 (2024) — Right to Repair, ORS Chapter 646A - 02
Ban on parts pairing for products sold from 2025
For products manufactured for the first time and sold or used in Oregon on or after 1 January 2025, manufacturers cannot use software or hardware that prevents an installed replacement part from functioning, reduces its functionality, or shows misleading warnings about the part's authenticity.
Oregon SB 1596 (2024), Section 3(2) - 03
Fair and reasonable terms for repair materials
Manufacturers must offer parts, tools, and documentation on terms equivalent to those given to authorised repair providers, without requiring an additional fee or substantial obligation to access them.
Oregon SB 1596 (2024), Section 2 - 04
Enforcement by the Oregon Department of Justice
Violations are treated as unlawful trade practices under Oregon's Unfair Trade Practices Act. The Attorney General can seek injunctive relief and civil penalties.
Oregon SB 1596 (2024), Section 5; ORS 646.605 et seq.