Oregon / smartphone/Motorola
Motorola smartphone owners in Oregon.
4 statutory rights, plus Motorola's own self-service repair channels and known controversies.
PIRG ’26
B+
Motorola · “Failing the Fix”
Figure 01 — Motorola repair channels
Self-service availableMotorola repair channels
Self-service portal
www.ifixit.comMotorola partnered with iFixit in 2023 to offer genuine spare parts and Fix Kits for select Moto G, Moto Edge, and Razr models, alongside step-by-step repair guides.
Authorized providers
en-us.support.motorola.comSample spare parts
- Moto G Power (2022) display assemblysee source
- Moto G Stylus batterysee source
- Moto Edge (2022) charging portsee source
- Razr (2022) inner displaysee source
Known repair issues
- Limited model coverage in self-repair program. iFixit and right-to-repair advocates have noted that Motorola's genuine parts catalog is narrower than Samsung's or Google's, with several budget models and older Razr foldables not covered.
- Software update support windows. Many mid-range Moto G devices have historically received only 1-2 OS updates and 3 years of security patches, shortening the useful life of a repaired device relative to flagships.
Figure 02 — Statutory rights in Oregon
Statutory rights in Oregon
- 01
Right to parts, tools, and documentation
Original equipment manufacturers must make documentation, parts, and tools needed to diagnose, maintain, or repair consumer electronics available to owners and independent repair providers on fair and reasonable terms.
Oregon SB 1596 (2024) — Right to Repair, ORS Chapter 646A - 02
Ban on parts pairing for products sold from 2025
For products manufactured for the first time and sold or used in Oregon on or after 1 January 2025, manufacturers cannot use software or hardware that prevents an installed replacement part from functioning, reduces its functionality, or shows misleading warnings about the part's authenticity.
Oregon SB 1596 (2024), Section 3(2) - 03
Fair and reasonable terms for repair materials
Manufacturers must offer parts, tools, and documentation on terms equivalent to those given to authorised repair providers, without requiring an additional fee or substantial obligation to access them.
Oregon SB 1596 (2024), Section 2 - 04
Enforcement by the Oregon Department of Justice
Violations are treated as unlawful trade practices under Oregon's Unfair Trade Practices Act. The Attorney General can seek injunctive relief and civil penalties.
Oregon SB 1596 (2024), Section 5; ORS 646.605 et seq.