Minnesota / smartphone/Samsung
Samsung smartphone owners in Minnesota.
5 statutory rights, plus Samsung's own self-service repair channels and known controversies.
PIRG ’26
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Samsung · “Failing the Fix”
Figure 01 — Samsung repair channels
Self-service availableSamsung repair channels
Self-service portal
www.samsung.comSamsung Self-Repair launched in the US in August 2022 in partnership with iFixit, providing genuine parts, tools, and step-by-step repair guides. Expanded to UK and several EU countries through 2023-2024. Coverage focuses on recent Galaxy S series, Galaxy Book laptops, and selected tablets.
Authorized providers
www.samsung.comSample spare parts
- Galaxy S23 display assemblysee source
- Galaxy S23 batterysee source
- Galaxy S23 charging port assemblysee source
- Galaxy Book 2 Pro batterysee source
Known repair issues
- Independent Repair Provider contract terms (2022 leak). Leaked contracts reported by 404 Media / Vice showed Samsung required some independent repair providers to share customer data and dismantle devices repaired with non-Samsung parts, drawing criticism from right-to-repair advocates.
- Self-Repair program scope limitations. Critics including iFixit and PIRG have noted the program initially excluded foldables and older devices, and that some part bundles force consumers to buy more than they need.
Figure 02 — Statutory rights in Minnesota
Statutory rights in Minnesota
- 01
Right to parts, tools and documentation
Original equipment manufacturers of digital electronic products sold in Minnesota must make documentation, parts, and tools needed to diagnose, maintain, or repair the product available to owners and independent repair providers on fair and reasonable terms.
Minnesota Digital Fair Repair Act, Minn. Stat. §325E.72 - 02
Fair and reasonable terms standard
Manufacturers must provide parts, tools, and documentation at the lowest actual cost charged to authorized repair providers, without requiring a substantial obligation that the manufacturer does not impose on its own technicians.
Minnesota Digital Fair Repair Act, Minn. Stat. §325E.72 subd. 1(g) - 03
No requirement to disclose trade secrets
The law does not require manufacturers to divulge trade secrets, but they must still provide the documentation, parts, and tools that are needed for typical diagnosis and repair.
Minnesota Digital Fair Repair Act, Minn. Stat. §325E.72 subd. 4 - 04
Enforcement by the Minnesota Attorney General
Violations are treated as deceptive trade practices under Minnesota law. The Attorney General has exclusive enforcement authority and can seek injunctive relief and civil penalties; there is no private right of action.
Minnesota Digital Fair Repair Act, Minn. Stat. §325E.72 subd. 5 - 05
Broad coverage of consumer digital electronics
Minnesota's law is considered one of the broadest U.S. right-to-repair laws because it covers most digital electronic equipment sold to consumers, including business-to-business products, with relatively few exclusions.
Minnesota Digital Fair Repair Act, Minn. Stat. §325E.72 subd. 1