Connecticut / smartphone/Motorola
Motorola smartphone owners in Connecticut.
4 statutory rights, plus Motorola's own self-service repair channels and known controversies.
PIRG ’26
B+
Motorola · “Failing the Fix”
Figure 01 — Motorola repair channels
Self-service availableMotorola repair channels
Self-service portal
www.ifixit.comMotorola partnered with iFixit in 2023 to offer genuine spare parts and Fix Kits for select Moto G, Moto Edge, and Razr models, alongside step-by-step repair guides.
Authorized providers
en-us.support.motorola.comSample spare parts
- Moto G Power (2022) display assemblysee source
- Moto G Stylus batterysee source
- Moto Edge (2022) charging portsee source
- Razr (2022) inner displaysee source
Known repair issues
- Limited model coverage in self-repair program. iFixit and right-to-repair advocates have noted that Motorola's genuine parts catalog is narrower than Samsung's or Google's, with several budget models and older Razr foldables not covered.
- Software update support windows. Many mid-range Moto G devices have historically received only 1-2 OS updates and 3 years of security patches, shortening the useful life of a repaired device relative to flagships.
Figure 02 — Statutory rights in Connecticut
Statutory rights in Connecticut
- 01
Right to parts, tools and documentation
Manufacturers of electronic or appliance products must make available to owners and independent repair providers any documentation, functional parts, and tools that they make available to their authorized repair providers, on fair and reasonable terms.
Connecticut Public Act 25-44 (Substitute Senate Bill No. 3), An Act Concerning Consumer Protection and Safety - 02
Disclosure by non-authorized repair providers
A service dealer or repair facility that is not an authorized repair provider for a manufacturer must affirmatively disclose that status to the consumer before performing repairs.
Connecticut Public Act 25-44 (Substitute Senate Bill No. 3) - 03
Fair and reasonable terms standard
Parts, tools, and documentation must be supplied on fair and reasonable terms — meaning, in general, on terms no more onerous than those a manufacturer offers its own authorized repair network.
Connecticut Public Act 25-44 (Substitute Senate Bill No. 3) - 04
No requirement to disclose trade secrets
The right-to-repair provisions do not require a manufacturer to divulge trade secrets or to enable bypass of security features, but the duty to supply ordinary repair documentation, parts, and tools still applies.
Connecticut Public Act 25-44 (Substitute Senate Bill No. 3)