ASUS smartphone owners in Connecticut.
4 statutory rights, plus ASUS's own self-service repair channels and known controversies.
Figure 01 — ASUS repair channels
No self-serviceASUS repair channels
Authorized providers
www.asus.comSample spare parts
- Vivobook 15 battery (replacement via service centre)see source
- ZenBook 14 keyboard modulesee source
- ROG Phone 8 display assemblysee source
Known repair issues
- Soldered RAM on ZenBook S series. Recent ZenBook S 13 OLED and ZenBook 14 OLED models ship with non-upgradeable soldered LPDDR5X memory, limiting long-term upgradeability and end-of-life serviceability versus laptops with SO-DIMM slots.
Figure 02 — Statutory rights in Connecticut
Statutory rights in Connecticut
- 01
Right to parts, tools and documentation
Manufacturers of electronic or appliance products must make available to owners and independent repair providers any documentation, functional parts, and tools that they make available to their authorized repair providers, on fair and reasonable terms.
Connecticut Public Act 25-44 (Substitute Senate Bill No. 3), An Act Concerning Consumer Protection and Safety - 02
Disclosure by non-authorized repair providers
A service dealer or repair facility that is not an authorized repair provider for a manufacturer must affirmatively disclose that status to the consumer before performing repairs.
Connecticut Public Act 25-44 (Substitute Senate Bill No. 3) - 03
Fair and reasonable terms standard
Parts, tools, and documentation must be supplied on fair and reasonable terms — meaning, in general, on terms no more onerous than those a manufacturer offers its own authorized repair network.
Connecticut Public Act 25-44 (Substitute Senate Bill No. 3) - 04
No requirement to disclose trade secrets
The right-to-repair provisions do not require a manufacturer to divulge trade secrets or to enable bypass of security features, but the duty to supply ordinary repair documentation, parts, and tools still applies.
Connecticut Public Act 25-44 (Substitute Senate Bill No. 3)