Colorado / smartphone/OnePlus
OnePlus smartphone owners in Colorado.
3 statutory rights, plus OnePlus's own self-service repair channels and known controversies.
Figure 01 — OnePlus repair channels
No self-serviceOnePlus repair channels
Authorized providers
www.oneplus.comSample spare parts
- OnePlus 12 display assemblysee source
- OnePlus 12 batterysee source
- OnePlus 12 charging port flexsee source
- OnePlus 12 rear camera modulesee source
Known repair issues
- Merger with Oppo and loss of independent identity. In 2021 OnePlus formally merged its product, R&D, and software teams with Oppo under the BBK Electronics group. Critics argued this reduced OnePlus's ability to set its own repair, software, and sustainability policies independently of Oppo.
- Limited software/parts support windows compared to peers. OnePlus's update and parts-availability commitments have historically lagged behind Samsung, Google, and Fairphone, although the OnePlus 12 series narrowed the gap with a longer support window.
Figure 02 — Statutory rights in Colorado
Statutory rights in Colorado
- 01
Right to repair consumer electronics (HB24-1121)
Manufacturers of consumer electronics and appliances sold in Colorado must provide owners and independent repair providers with parts, tools, embedded software, firmware, and documentation needed to diagnose, maintain, or repair the product on fair and reasonable terms.
Colorado Consumer Right to Repair Digital Electronic Equipment Act, HB24-1121, Ch. 258, 2024 Session Laws - 02
Fair and reasonable terms standard
Manufacturers must offer parts, tools, embedded software, firmware, and documentation at the lowest equivalent price charged to authorized repair providers, without imposing additional fees or burdensome conditions.
Colorado Right to Repair statutes, C.R.S. §6-1-1501 et seq. - 03
Enforcement under the Colorado Consumer Protection Act
Violations are deceptive trade practices under the Colorado Consumer Protection Act. The Attorney General and district attorneys can seek injunctive relief and civil penalties; consumers may also have private remedies under the CCPA.
Colorado Consumer Protection Act, C.R.S. §6-1-105