European Union / smartphone/ASUS
Propriétaires de ASUS smartphone en European Union.
8 droits statutaires, plus les canaux de réparation propres à ASUS et les controverses connues.
Figure 01 — Canaux de réparation ASUS
Pas d'auto-réparationCanaux de réparation ASUS
Réparateurs agréés
www.asus.comÉchantillon de pièces
- Vivobook 15 battery (replacement via service centre)voir la source
- ZenBook 14 keyboard modulevoir la source
- ROG Phone 8 display assemblyvoir la source
Problèmes de réparation connus
- Soldered RAM on ZenBook S series. Recent ZenBook S 13 OLED and ZenBook 14 OLED models ship with non-upgradeable soldered LPDDR5X memory, limiting long-term upgradeability and end-of-life serviceability versus laptops with SO-DIMM slots.
Figure 02 — Droits statutaires en European Union
Droits statutaires en European Union
- 01
Right to repair during the legal guarantee
During the legal guarantee (minimum 2 years across the EU), sellers must offer repair as a remedy unless it is impossible or more expensive than replacement. Consumers can choose repair over replacement for in-warranty defects.
Directive (EU) 2024/1799 on common rules promoting the repair of goods, Article 12 (amending Directive (EU) 2019/771) - 02
Manufacturer obligation to repair after the guarantee
For products covered by EU repairability requirements, producers must repair the device on the consumer's request, even after the legal guarantee has expired, for the period set in the relevant Ecodesign rules.
Directive (EU) 2024/1799, Article 5 (Producer obligation to repair) and Annex II - 03
Right to spare parts at reasonable prices
Manufacturers must make spare parts available to consumers and independent repairers at a reasonable, non-discriminatory price for a defined period after the product is placed on the market. They cannot use contractual or technical practices to block independent repair.
Commission Regulation (EU) 2023/1670 (smartphones/tablets Ecodesign) and Directive (EU) 2024/1799 Article 5 - 04
Access to repair information and software updates
Producers must provide repair and maintenance information to professional repairers, and free security and functionality updates for smartphones and tablets for at least 5 years after the last unit is placed on the market.
Commission Regulation (EU) 2023/1670 — Ecodesign requirements for smartphones and tablets - 05
Prohibition of parts pairing and software locks that block independent repair
Manufacturers may not use hardware or software techniques that prevent the use of compatible spare parts or block independent repairers, unless objectively justified. Misleading consumers about repair compatibility is also prohibited.
Directive (EU) 2024/1799, Article 5(2) and recital 30 - 06
Right to a standardised European Repair Information Form
Before agreeing to a paid repair, consumers can request a free European Repair Information Form from the repairer that lists the price, duration, and conditions of the repair in a comparable format. Repairers must honour the quoted price for 30 days.
Directive (EU) 2024/1799, Article 4 (European Repair Information Form) - 07
Access to a national online repair platform
Each member state must run a free online platform listing local repairers, sellers of refurbished goods, and community repair initiatives, searchable by location and product type.
Directive (EU) 2024/1799, Article 7 (Online platform for repair) - 08
Extended legal guarantee after a repair
If a consumer chooses repair under the legal guarantee, the guarantee period is extended by 12 months after the repaired product is returned. Member states may go further.
Directive (EU) 2024/1799, Article 12 (amending Directive (EU) 2019/771 Article 14)