Canada / smartphone/Samsung
Samsung smartphone owners in Canada.
5 statutory rights, plus Samsung's own self-service repair channels and known controversies.
PIRG ’26
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Samsung · “Failing the Fix”
Figure 01 — Samsung repair channels
Self-service availableSamsung repair channels
Self-service portal
www.samsung.comSamsung Self-Repair launched in the US in August 2022 in partnership with iFixit, providing genuine parts, tools, and step-by-step repair guides. Expanded to UK and several EU countries through 2023-2024. Coverage focuses on recent Galaxy S series, Galaxy Book laptops, and selected tablets.
Authorized providers
www.samsung.comSample spare parts
- Galaxy S23 display assemblysee source
- Galaxy S23 batterysee source
- Galaxy S23 charging port assemblysee source
- Galaxy Book 2 Pro batterysee source
Known repair issues
- Independent Repair Provider contract terms (2022 leak). Leaked contracts reported by 404 Media / Vice showed Samsung required some independent repair providers to share customer data and dismantle devices repaired with non-Samsung parts, drawing criticism from right-to-repair advocates.
- Self-Repair program scope limitations. Critics including iFixit and PIRG have noted the program initially excluded foldables and older devices, and that some part bundles force consumers to buy more than they need.
Figure 02 — Statutory rights in Canada
Statutory rights in Canada
- 01
Right to circumvent TPMs for diagnosis, maintenance and repair (federal)
Bill C-244 amended the federal Copyright Act so that bypassing a technological protection measure (TPM) is no longer an infringement when done solely to diagnose, maintain or repair a product that contains a copyrighted work — for example, the firmware on a phone, laptop or appliance. The amendment took effect on Royal Assent, 7 November 2024. It does not by itself force manufacturers to provide parts, tools or documentation.
An Act to amend the Copyright Act (Diagnosis, Maintenance and Repair) — Bill C-244, S.C. 2024, c. 24 - 02
Right to circumvent TPMs for device interoperability (federal)
Bill C-294, given Royal Assent the same day as C-244, allows TPM circumvention for the sole purpose of making one computer program interoperable with another. Useful when a manufacturer locks a part to a specific device or accessory.
An Act to amend the Copyright Act (Interoperability) — Bill C-294, S.C. 2024, c. 25 - 03
Right to spare parts and repair information (Quebec only)
Quebec's Loi 29 (assented 5 October 2023) amended the Consumer Protection Act to require, among other measures, that manufacturers and merchants make spare parts, repair services and the information needed to perform a repair available to consumers and independent repairers for a reasonable period after the contract, at a reasonable price. Provisions are phased into force between 2024 and 2026.
Loi modifiant la Loi sur la protection du consommateur afin notamment de lutter contre l'obsolescence programmée — S.Q. 2023, c. 24 (Bill 29) - 04
Right to be told a product's expected useful life (Quebec only)
Quebec's Loi 29 obliges merchants and manufacturers to disclose the average duration over which a product is expected to operate normally, and prohibits 'planned obsolescence' techniques that shorten that duration. Consumers can rely on this representation in disputes about premature failure.
Quebec Consumer Protection Act, R.S.Q., c. P-40.1 (consolidated) - 05
Implied warranty of durability and fitness
Outside Quebec, federal and provincial sale-of-goods and consumer-protection statutes imply that goods must be of reasonable durability and fit for their ordinary use. Consumers who experience premature failure can demand repair, replacement or refund from the seller — though the standard is judge-made and varies by province.
Provincial consumer-protection and sale-of-goods statutes (varies by province)