Australia/smartphone
Smartphone repair rights in Australia.
Below: 4 statutory rights that smartphones owners can exercise under Australia law. Each item links to its primary source.
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Figure 01 — 04 rights apply
04 rights apply
- 01
Consumer guarantee of acceptable quality
Under the Australian Consumer Law (ACL, Schedule 2 of the Competition and Consumer Act 2010), goods sold to consumers must be of acceptable quality — fit for their ordinary purposes, free from defects, safe, durable and acceptable in appearance and finish — judged by what a reasonable consumer would expect given the price and how the goods were described.
Applies as long as the law is in force.
Australian Consumer Law, s. 54 — Competition and Consumer Act 2010 (Cth), Schedule 2 - 02
Right to refund, replacement or compensation for a major failure
If a product fails to meet a consumer guarantee and the failure is 'major' (the consumer would not have bought it had they known, the goods are unsafe, or the failure cannot be fixed within a reasonable time), the consumer can choose between a refund, an identical replacement, or keeping the goods and claiming compensation. Independent repair is allowed; the supplier still owes the remedy.
Applies as long as the law is in force.
Australian Consumer Law, ss. 259-260 — Competition and Consumer Act 2010 (Cth), Schedule 2 - 03
Right to repair or replacement for a minor failure
For non-major failures the supplier can choose the remedy — typically a free repair within a reasonable time. If the supplier refuses or takes too long, the consumer can have the goods repaired elsewhere and recover the cost, or treat the failure as major.
Applies as long as the law is in force.
Australian Consumer Law, s. 259(2) — Competition and Consumer Act 2010 (Cth), Schedule 2 - 04
Right to spare parts and repair facilities
Manufacturers must take reasonable steps to ensure that spare parts and repair facilities are available for a reasonable period after sale, unless they gave the consumer written notice before purchase that this would not be the case.
Applies as long as the law is in force.
Australian Consumer Law, s. 58 — Competition and Consumer Act 2010 (Cth), Schedule 2
Figure 02 — By brand
By brand
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