New York / smartphone/Samsung
Propriétaires de Samsung smartphone en New York.
4 droits statutaires, plus les canaux de réparation propres à Samsung et les controverses connues.
PIRG ’26
D
Samsung · “Failing the Fix”
Figure 01 — Canaux de réparation Samsung
Auto-réparation disponibleCanaux de réparation Samsung
Portail auto-réparation
www.samsung.comSamsung Self-Repair launched in the US in August 2022 in partnership with iFixit, providing genuine parts, tools, and step-by-step repair guides. Expanded to UK and several EU countries through 2023-2024. Coverage focuses on recent Galaxy S series, Galaxy Book laptops, and selected tablets.
Réparateurs agréés
www.samsung.comÉchantillon de pièces
- Galaxy S23 display assemblyvoir la source
- Galaxy S23 batteryvoir la source
- Galaxy S23 charging port assemblyvoir la source
- Galaxy Book 2 Pro batteryvoir la source
Problèmes de réparation connus
- Independent Repair Provider contract terms (2022 leak). Leaked contracts reported by 404 Media / Vice showed Samsung required some independent repair providers to share customer data and dismantle devices repaired with non-Samsung parts, drawing criticism from right-to-repair advocates.
- Self-Repair program scope limitations. Critics including iFixit and PIRG have noted the program initially excluded foldables and older devices, and that some part bundles force consumers to buy more than they need.
Figure 02 — Droits statutaires en New York
Droits statutaires en New York
- 01
Right to parts, tools and documentation for digital electronics
Original equipment manufacturers of digital electronic products sold in New York must make diagnostic, maintenance, and repair parts, tools, and documentation available to independent repair providers and owners on fair and reasonable terms.
New York Digital Fair Repair Act, S4104A / GBL §399-nn - 02
Assembly-of-parts option for manufacturers
Manufacturers may comply by selling an assembly of parts rather than individual components if providing individual parts would pose a safety risk. Critics note this weakens the law in practice.
New York GBL §399-nn(2)(d) - 03
No requirement to disclose trade secrets
The law does not force manufacturers to share trade secrets, source code, or security-sensitive information, but they must still provide the documentation needed for typical repair.
New York GBL §399-nn(3) - 04
Enforcement by the NY Attorney General
The New York Attorney General has exclusive enforcement authority and can seek injunctive relief and civil penalties. There is no private right of action.
New York GBL §399-nn(5)