Colorado / smartphone/Samsung
Propriétaires de Samsung smartphone en Colorado.
3 droits statutaires, plus les canaux de réparation propres à Samsung et les controverses connues.
PIRG ’26
D
Samsung · “Failing the Fix”
Figure 01 — Canaux de réparation Samsung
Auto-réparation disponibleCanaux de réparation Samsung
Portail auto-réparation
www.samsung.comSamsung Self-Repair launched in the US in August 2022 in partnership with iFixit, providing genuine parts, tools, and step-by-step repair guides. Expanded to UK and several EU countries through 2023-2024. Coverage focuses on recent Galaxy S series, Galaxy Book laptops, and selected tablets.
Réparateurs agréés
www.samsung.comÉchantillon de pièces
- Galaxy S23 display assemblyvoir la source
- Galaxy S23 batteryvoir la source
- Galaxy S23 charging port assemblyvoir la source
- Galaxy Book 2 Pro batteryvoir la source
Problèmes de réparation connus
- Independent Repair Provider contract terms (2022 leak). Leaked contracts reported by 404 Media / Vice showed Samsung required some independent repair providers to share customer data and dismantle devices repaired with non-Samsung parts, drawing criticism from right-to-repair advocates.
- Self-Repair program scope limitations. Critics including iFixit and PIRG have noted the program initially excluded foldables and older devices, and that some part bundles force consumers to buy more than they need.
Figure 02 — Droits statutaires en Colorado
Droits statutaires en Colorado
- 01
Right to repair consumer electronics (HB24-1121)
Manufacturers of consumer electronics and appliances sold in Colorado must provide owners and independent repair providers with parts, tools, embedded software, firmware, and documentation needed to diagnose, maintain, or repair the product on fair and reasonable terms.
Colorado Consumer Right to Repair Digital Electronic Equipment Act, HB24-1121, Ch. 258, 2024 Session Laws - 02
Fair and reasonable terms standard
Manufacturers must offer parts, tools, embedded software, firmware, and documentation at the lowest equivalent price charged to authorized repair providers, without imposing additional fees or burdensome conditions.
Colorado Right to Repair statutes, C.R.S. §6-1-1501 et seq. - 03
Enforcement under the Colorado Consumer Protection Act
Violations are deceptive trade practices under the Colorado Consumer Protection Act. The Attorney General and district attorneys can seek injunctive relief and civil penalties; consumers may also have private remedies under the CCPA.
Colorado Consumer Protection Act, C.R.S. §6-1-105