European Union / smartphone/Samsung
Propriétaires de Samsung smartphone en European Union.
8 droits statutaires, plus les canaux de réparation propres à Samsung et les controverses connues.
PIRG ’26
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Samsung · “Failing the Fix”
Figure 01 — Canaux de réparation Samsung
Auto-réparation disponibleCanaux de réparation Samsung
Portail auto-réparation
www.samsung.comSamsung Self-Repair launched in the US in August 2022 in partnership with iFixit, providing genuine parts, tools, and step-by-step repair guides. Expanded to UK and several EU countries through 2023-2024. Coverage focuses on recent Galaxy S series, Galaxy Book laptops, and selected tablets.
Réparateurs agréés
www.samsung.comÉchantillon de pièces
- Galaxy S23 display assemblyvoir la source
- Galaxy S23 batteryvoir la source
- Galaxy S23 charging port assemblyvoir la source
- Galaxy Book 2 Pro batteryvoir la source
Problèmes de réparation connus
- Independent Repair Provider contract terms (2022 leak). Leaked contracts reported by 404 Media / Vice showed Samsung required some independent repair providers to share customer data and dismantle devices repaired with non-Samsung parts, drawing criticism from right-to-repair advocates.
- Self-Repair program scope limitations. Critics including iFixit and PIRG have noted the program initially excluded foldables and older devices, and that some part bundles force consumers to buy more than they need.
Figure 02 — Droits statutaires en European Union
Droits statutaires en European Union
- 01
Right to repair during the legal guarantee
During the legal guarantee (minimum 2 years across the EU), sellers must offer repair as a remedy unless it is impossible or more expensive than replacement. Consumers can choose repair over replacement for in-warranty defects.
Directive (EU) 2024/1799 on common rules promoting the repair of goods, Article 12 (amending Directive (EU) 2019/771) - 02
Manufacturer obligation to repair after the guarantee
For products covered by EU repairability requirements, producers must repair the device on the consumer's request, even after the legal guarantee has expired, for the period set in the relevant Ecodesign rules.
Directive (EU) 2024/1799, Article 5 (Producer obligation to repair) and Annex II - 03
Right to spare parts at reasonable prices
Manufacturers must make spare parts available to consumers and independent repairers at a reasonable, non-discriminatory price for a defined period after the product is placed on the market. They cannot use contractual or technical practices to block independent repair.
Commission Regulation (EU) 2023/1670 (smartphones/tablets Ecodesign) and Directive (EU) 2024/1799 Article 5 - 04
Access to repair information and software updates
Producers must provide repair and maintenance information to professional repairers, and free security and functionality updates for smartphones and tablets for at least 5 years after the last unit is placed on the market.
Commission Regulation (EU) 2023/1670 — Ecodesign requirements for smartphones and tablets - 05
Prohibition of parts pairing and software locks that block independent repair
Manufacturers may not use hardware or software techniques that prevent the use of compatible spare parts or block independent repairers, unless objectively justified. Misleading consumers about repair compatibility is also prohibited.
Directive (EU) 2024/1799, Article 5(2) and recital 30 - 06
Right to a standardised European Repair Information Form
Before agreeing to a paid repair, consumers can request a free European Repair Information Form from the repairer that lists the price, duration, and conditions of the repair in a comparable format. Repairers must honour the quoted price for 30 days.
Directive (EU) 2024/1799, Article 4 (European Repair Information Form) - 07
Access to a national online repair platform
Each member state must run a free online platform listing local repairers, sellers of refurbished goods, and community repair initiatives, searchable by location and product type.
Directive (EU) 2024/1799, Article 7 (Online platform for repair) - 08
Extended legal guarantee after a repair
If a consumer chooses repair under the legal guarantee, the guarantee period is extended by 12 months after the repaired product is returned. Member states may go further.
Directive (EU) 2024/1799, Article 12 (amending Directive (EU) 2019/771 Article 14)