Canada / smartphone/Motorola
Propriétaires de Motorola smartphone en Canada.
5 droits statutaires, plus les canaux de réparation propres à Motorola et les controverses connues.
PIRG ’26
B+
Motorola · “Failing the Fix”
Figure 01 — Canaux de réparation Motorola
Auto-réparation disponibleCanaux de réparation Motorola
Portail auto-réparation
www.ifixit.comMotorola partnered with iFixit in 2023 to offer genuine spare parts and Fix Kits for select Moto G, Moto Edge, and Razr models, alongside step-by-step repair guides.
Réparateurs agréés
en-us.support.motorola.comÉchantillon de pièces
- Moto G Power (2022) display assemblyvoir la source
- Moto G Stylus batteryvoir la source
- Moto Edge (2022) charging portvoir la source
- Razr (2022) inner displayvoir la source
Problèmes de réparation connus
- Limited model coverage in self-repair program. iFixit and right-to-repair advocates have noted that Motorola's genuine parts catalog is narrower than Samsung's or Google's, with several budget models and older Razr foldables not covered.
- Software update support windows. Many mid-range Moto G devices have historically received only 1-2 OS updates and 3 years of security patches, shortening the useful life of a repaired device relative to flagships.
Figure 02 — Droits statutaires en Canada
Droits statutaires en Canada
- 01
Right to circumvent TPMs for diagnosis, maintenance and repair (federal)
Bill C-244 amended the federal Copyright Act so that bypassing a technological protection measure (TPM) is no longer an infringement when done solely to diagnose, maintain or repair a product that contains a copyrighted work — for example, the firmware on a phone, laptop or appliance. The amendment took effect on Royal Assent, 7 November 2024. It does not by itself force manufacturers to provide parts, tools or documentation.
An Act to amend the Copyright Act (Diagnosis, Maintenance and Repair) — Bill C-244, S.C. 2024, c. 24 - 02
Right to circumvent TPMs for device interoperability (federal)
Bill C-294, given Royal Assent the same day as C-244, allows TPM circumvention for the sole purpose of making one computer program interoperable with another. Useful when a manufacturer locks a part to a specific device or accessory.
An Act to amend the Copyright Act (Interoperability) — Bill C-294, S.C. 2024, c. 25 - 03
Right to spare parts and repair information (Quebec only)
Quebec's Loi 29 (assented 5 October 2023) amended the Consumer Protection Act to require, among other measures, that manufacturers and merchants make spare parts, repair services and the information needed to perform a repair available to consumers and independent repairers for a reasonable period after the contract, at a reasonable price. Provisions are phased into force between 2024 and 2026.
Loi modifiant la Loi sur la protection du consommateur afin notamment de lutter contre l'obsolescence programmée — S.Q. 2023, c. 24 (Bill 29) - 04
Right to be told a product's expected useful life (Quebec only)
Quebec's Loi 29 obliges merchants and manufacturers to disclose the average duration over which a product is expected to operate normally, and prohibits 'planned obsolescence' techniques that shorten that duration. Consumers can rely on this representation in disputes about premature failure.
Quebec Consumer Protection Act, R.S.Q., c. P-40.1 (consolidated) - 05
Implied warranty of durability and fitness
Outside Quebec, federal and provincial sale-of-goods and consumer-protection statutes imply that goods must be of reasonable durability and fit for their ordinary use. Consumers who experience premature failure can demand repair, replacement or refund from the seller — though the standard is judge-made and varies by province.
Provincial consumer-protection and sale-of-goods statutes (varies by province)