Connecticut

04 droits accordés

1. 01

   Right to parts, tools and documentation

   Manufacturers of electronic or appliance products must make available to owners and independent repair providers any documentation, functional parts, and tools that they make available to their authorized repair providers, on fair and reasonable terms.

   S'applique à smartphone, tablet, laptop, desktop-computer, consumer-electronics, home-appliance

   Connecticut Public Act 25-44 (Substitute Senate Bill No. 3), An Act Concerning Consumer Protection and Safety
2. 02

   Disclosure by non-authorized repair providers

   A service dealer or repair facility that is not an authorized repair provider for a manufacturer must affirmatively disclose that status to the consumer before performing repairs.

   S'applique à smartphone, tablet, laptop, desktop-computer, consumer-electronics, home-appliance

   Connecticut Public Act 25-44 (Substitute Senate Bill No. 3)
3. 03

   Fair and reasonable terms standard

   Parts, tools, and documentation must be supplied on fair and reasonable terms — meaning, in general, on terms no more onerous than those a manufacturer offers its own authorized repair network.

   S'applique à smartphone, tablet, laptop, desktop-computer, consumer-electronics, home-appliance

   Connecticut Public Act 25-44 (Substitute Senate Bill No. 3)
4. 04

   No requirement to disclose trade secrets

   The right-to-repair provisions do not require a manufacturer to divulge trade secrets or to enable bypass of security features, but the duty to supply ordinary repair documentation, parts, and tools still applies.

   S'applique à smartphone, tablet, laptop, desktop-computer, consumer-electronics, home-appliance

   Connecticut Public Act 25-44 (Substitute Senate Bill No. 3)

Actions consommateur

• Request parts, tools, or documentation from the manufacturer

  1. 01Confirm the device was first manufactured, sold, or used in Connecticut on or after 1 July 2026.
  2. 02Submit a written request to the manufacturer identifying the part, tool, or document needed.
  3. 03Cite the right-to-repair provisions of Connecticut Public Act 25-44 and the 'fair and reasonable terms' standard.
  4. 04Keep copies of all correspondence in case you need to file a complaint.

• Report a non-compliant manufacturer to the Connecticut Attorney General

  1. 01Gather evidence: device model, purchase date, your written request, and the manufacturer's response or refusal.
  2. 02File a consumer complaint with the Connecticut Department of Consumer Protection at portal.ct.gov/dcp.
  3. 03Reference Public Act 25-44 and any unfair-pricing or refusal-to-supply concerns.
  4. 04Optionally copy the Office of the Attorney General, which enforces consumer-protection statutes.

• Verify whether a repair shop is an authorized provider

  1. 01Ask the shop directly whether it is an authorized repair provider for your device's manufacturer.
  2. 02Under Public Act 25-44, a non-authorized shop must disclose that status before performing work.
  3. 03Request a written estimate before any work begins.
  4. 04Keep the invoice — federal Magnuson-Moss rules continue to protect your warranty when you use independent repairers.