Support · refunds · privacy · editorial
Get in touch.
Pick the right inbox below — each is checked daily on weekdays.
How to reach us
PDF refunds & payment issues
Didn't receive your PDF, can't open the download link, or you need to cancel a purchase. Include your Stripe receipt number — that's the fastest way for us to find your payment.
refunds@repair-rights.comResponse · 1 business day
General questions
Anything about how the eligibility check works, a content correction you spotted, or a manufacturer policy update we should know about.
contact@repair-rights.comResponse · 2 business days
Privacy & GDPR
Access, deletion, rectification, portability or objection requests under the GDPR / UK GDPR / CCPA.
privacy@repair-rights.comResponse · 30 calendar days
Press, partnerships, corrections
Right-to-Repair coalition, consumer-rights org, journalist, or you spotted a factual error you want corrected.
contact@repair-rights.comResponse · 5 business days
Didn't get the PDF email?
Most missing emails are delivery hiccups — try these in order before writing to us.
- 01Check the spam / promotions / junk folder. The sender is noreply@repair-rights.com.
- 02Search your inbox for "repair-rights" — the link sometimes lands in a thread with the Stripe receipt.
- 03Still nothing after 15 minutes? Email refunds@repair-rights.com with your Stripe receipt number — we'll resend the link or refund you, your call.
Quick policies
- ·Refunds. Yes — if the PDF didn't deliver, was wrong, or you simply changed your mind within 30 days. We refund first and ask questions later. Stripe processes the refund within 5–10 business days.
- ·Delivery. PDFs arrive by email within 1–2 minutes of payment confirmation. The download link is valid for 30 days. We don't keep your file on our servers — every download regenerates the PDF live.
- ·Editorial wall. We never accept commissions, sponsorships, or any form of payment from manufacturers we evaluate. If you ever spot a conflict, write in and we'll publish the change.